- Introduction
Wellwith India Private Limited (“Company”, “we”, “us”, “our”) is a company incorporated and registered under the provisions of the Companies Act, 2013, having its registered office at:
C-447, C Block, 4th Floor, Golden I, Sector Tech Zone 4, Greater Noida, Uttar Pradesh – 201318, India.
The Company is the owner of the brand Wellwith and operates the website wellwithshopp.com (“Website”).
This Privacy Policy outlines how we collect, store, use, process, and protect your personal information in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Consumer Protection (E-Commerce) Rules, 2020.
By using our Website or providing your information, you agree to this Privacy Policy.
- Information We Collect
We collect and process personal information to deliver and improve our services. This includes:
- Name, email address, mobile number, and contact details
- Username and password
- Date of birth, gender, and addresses (billing and shipping)
- Payment details and transaction history
- Browsing data such as IP address, pages visited, and links clicked
- Device identifiers and usage analytics
We may also receive updates (such as revised delivery addresses or payment confirmations) from our partners to ensure smooth order processing.
- Purpose of Collecting Information
We use your information to:
- Register and manage your account
- Process and fulfill your orders
- Communicate updates, offers, and promotions
- Improve Website usability, performance, and security
- Personalize user experience and product recommendations
- Prevent fraud, unauthorized access, or misuse
- Comply with legal or regulatory obligations
- Manner of Collection
We collect data directly when you register, purchase, or contact us, and indirectly through cookies, analytics tools, and website logs.
We may also receive information from trusted third-party providers like payment gateways, logistics partners, and analytics services.
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites.
- Cookies and Tracking Technologies
Our Website uses cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and personalize content.
Cookies help remember your preferences and improve Website functionality.
You may choose to disable cookies via your browser settings. However, doing so may impact some features or services.
- Consent and Withdrawal of Consent
By using the Website and providing your information, you consent to our collection and use of your data in accordance with this Privacy Policy.
You may withdraw your consent at any time by writing to support@wellwithlife.com.
Upon withdrawal, we will delete your personal data as per applicable law.
Please note that withdrawal of consent may limit your ability to access certain services or features.
- Agency Collecting and Retaining Information
Your personal information is collected and retained by:
Wellwith India Private Limited
C-447, C Block, 4th Floor, Golden I,
Sector Tech Zone 4, Greater Noida,
Uttar Pradesh – 201318, India
Email: support@wellwithlife.com
We may engage trusted third-party partners (payment gateways, logistics, hosting, or analytics providers) to process data on our behalf, under strict contractual obligations to ensure confidentiality and data protection.
- Disclosure of Personal Information
We do not sell or rent your personal data. However, it may be shared in the following cases:
- With logistics and payment partners to process and deliver orders
- With government or law enforcement agencies when legally required
- To prevent fraud or enforce our rights
- When you have explicitly consented to such sharing
All third parties are required to protect your data and use it only for authorized purposes.
- Security of Information
We take appropriate technical, operational, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These include:
- Encrypted data transmission and secure servers
- Limited access to authorized personnel only
- Regular audits and security reviews
- Employee confidentiality obligations
Our Website and data are hosted on secure servers that adhere to ISO/IEC 27001:2013 (Information Security Management System) standards.
While we strive for full protection, you acknowledge that data transmission over the Internet cannot be guaranteed to be completely secure.
- Cross-Border Data Transfer
Certain personal data may be processed or stored on servers located outside India (for example, by our hosting, email, or analytics partners).
In such cases, we ensure these service providers maintain data protection standards equivalent to Indian laws and safeguard your information appropriately.
- Data Retention and Deletion
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy,
- Comply with legal and regulatory obligations,
- Resolve disputes, and
- Enforce our agreements.
Once your data is no longer required, it is securely deleted or anonymized in accordance with applicable laws and industry best practices.
- Children’s Privacy
Our Website and transactions are intended for adults.
Minors under 18 years of age may browse the Website but cannot register or make purchases without parental supervision.
- Contact Us
For any queries or complaints related to privacy under applicable laws and regulations, you may reach us at:
Contact Email: support@winzera.com
Phone: 9766071698 ,89200 6879
Contact Hours: Monday to Saturday, 11:00 AM – 7:00 PM
In accordance with the Information Technology Act, 2000 and its Rules, as well as the Consumer Protection Act, 2019 and the Rules made thereunder, the details of our Grievance Officer are provided below:
Grievance Officer – Customer Sales
Name: Himanshu Chawla
Email: Himanshuchawla@winzera.com
Address: C-447, Golden I, Sector Techzone IV, Greater Noida (West),
Pin Code: 201306, India
We request you to provide a detailed description of your issue, including information about the violation, objectionable content, or nature of your complaint/grievance, to help us address your concern effectively.
We strive to resolve all grievances within 30 days of receiving a complaint or within the timelines stipulated under applicable law.